VOICE OVER IP (VOIP) PHONE SYSTEM

VOICE OVER IP (VOIP) PHONE SYSTEM

With advancements in technology and communications, operating a business has never been easier or more affordable. Even so, one element of your office’s communication system that has lagged is your telephone. Relying on old technology, your traditional phone system works, but it’s costly and not that great. You can probably think of a few times off the top of your head you’ve had a dropped call or had trouble understanding the person on the other line. Enter Voice over IP (VoIP), the next generation of business telephone solutions.
VoIP is a cost-effective phone solution that works for businesses of all sizes. Voice over IP is still confusing to a lot of people, and that’s OK. We’re going to explain what makes VoIP different from traditional PBX phones, the benefits of adding it to your business’ communication system, and how you can implement Voice over IP at your company today.

WHAT IS VOICE OVER IP, OR VOIP?

Before we get into why VoIP is a better alternative to your current phone setup, we should talk about what it is and how it works. VoIP is short for Voice over IP. As you could guess from the name, VoIP uses your Internet connection to make phone calls, instead of the conventional landlines PBX phones use.
The hardware used with VoIP services look just like the phones you’re used to seeing, except the lack of a phone jack input. That’s replaced by the ethernet port since you’ll be using the Internet for phone calls. There are adapters that allow your current phones to use VoIP services. This will further reduce the hardware costs when you make the switch. What sets VoIP services apart is the ability to make phone calls on your desktop, but we’ll get to that later. Is VoIP starting to sound like the right solution for your business? Perfect. Let’s dig into the why VoIP is the phone solution for small businesses.

BENEFITS OF VOICE OVER IP PHONE SYSTEM

• Improved call quality

When it comes to your company’s phone system, you want it to be reliable and of excellent sound quality. With Voice over IP, you’ll get that and more. Consumer VoIP services use public Internet when making phone calls. That works fine for consumer use. But many small businesses install their VoIP systems on their Virtual Private Network (VPN). A VPN provides users with a more secure network and better service quality than a regular Internet connection. By setting up your VoIP system on your VPN, you’ll never deal with dropped calls or unintelligible voices on the other end, making phones calls more comfortable and more enjoyable.

• Reduced investment

A VoIP phone system for your business enjoys all the aspects of a traditional phone system without everything that makes them a burden. A PBX phone system is expensive, and the costliest part is the initial investment. The investment includes the hardware that required to use the service and the wiring throughout the office. Add to that the planning that’s needed to make sure ports into the phone system are where they need to be.

• Lower monthly costs

When it comes to running a business, you find ways to save money and cut expenses. With your phone system, after the initial investment, the main cost is the monthly service fee. The monthly cost of business phones can add up depending on the features you’re looking for and the number of users who will be using them. And when your business grows, the costs will increase.

With a VoIP phone system, you’ll get more features and unlimited calling for a fraction of the cost. With the money you save over traditional phone systems, you’ll be able to invest in your network infrastructure to improve the overall quality of your VoIP system.

• Scalability

The goal for any business is to grow; make more sales, attract more prominent clients, expand into new markets. As your business grows, you’ll be adding more employees. And those employees will need phones to do their job. Adding new users to a traditional PBX system is a bit of a hassle. It’s a lot like going through the initial set up all over again. You’ll need more of the expensive equipment and make sure your office is wired correctly for the number of users you’ll be adding.

As you might guess, adding new users to your VoIP system is much easier. You’ll still need equipment but adding users to your network just requires a call to your provider to tell them how many users you’ll be adding.

• Mobility

In today’s business environment, you want to have the ability to work from anywhere. Whether you’re at the office, at home or on a business trip, you want to stay connected with your employees. The mobility of a VoIP phone system gives you the benefit of working anywhere you have a broadband connection. You don’t have to be stuck at a desk anymore. With VoIP services becoming more prevalent, apps are available for mobile devices to make staying in touch with the office even simpler.

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